Recover the business in the right order
Identity, network access, DNS, applications, storage, and vendor dependencies need to be considered together.
Capability 18
Disaster recoveryBack up the data. Plan the comeback.
Build a tested plan for restoring critical systems and resuming work after an outage, cyber incident, equipment failure, or loss of access to a workplace.
Discuss your needsPlan beyond
the backup.
Disaster recovery is the technical work of restoring systems and data; business continuity also considers how people and operations keep working during disruption. We connect these plans by identifying critical services, dependencies, recovery priorities, and the people authorized to make decisions. Recovery objectives guide the design and tests rather than becoming unsupported promises about how quickly every incident will be resolved.
Why put an MSP behind it?
The product is one part.
The management matters.
The value is in how the technology is configured, maintained, supported, and connected to the rest of your business.
Turn targets into design decisions
Use acceptable interruption and data-loss requirements to choose backup, replication, recovery, and testing arrangements.
Make the plan usable under pressure
Runbooks, authorized decision-makers, communications, and exercises reduce the amount of guesswork during disruption.
Is this the right fit?
When it’s time
for a clearer plan.
An outage would affect more than a few files. Your business depends on identity, connectivity, applications, vendors, and people working together, and you need a plan for restoring that service rather than simply possessing backup copies.
How we put it to workFrom the first review
From the first review
to the everyday details.
Understand business impact
Identify critical activities, system owners, dependencies, and acceptable interruption. Set recovery time and recovery point objectives for the relevant services. Review what must be available before each application can be used, including access, network, licensing, and vendor support.
Build the recovery sequence
Design appropriate backup, replication, alternate infrastructure, and access arrangements. Document activation authority, communication, escalation, restoration order, validation, and return to normal operations. Define the capacity and service commitments explicitly.
Exercise and maintain the plan
Run agreed restore and recovery exercises using representative workloads. Compare observations with objectives, document gaps, and prioritize corrective work. Update runbooks when systems, people, suppliers, or business priorities change.
What changes for your business
Put the recovery in the right order.
Connect critical services, technical dependencies, recovery objectives, and the people responsible for getting work moving again.
- Critical-service and dependency map
- Agreed RTO and RPO design objectives
- Recovery architecture and responsibility model
- Usable recovery runbooks and communication steps
- Exercise findings and a prioritized improvement plan
Recover with a plan
What comes back first?
Who makes it happen?
A recovery runbook connects the business priorities with the technical steps required to resume work.
How long can the service be interrupted?
A target recovery duration helps define infrastructure, capacity, vendor arrangements, and the testing needed.
How much recent data can you afford to lose?
The acceptable age of restored data helps determine backup frequency, replication, and recovery-point requirements.
Understand the impact
Identify essential business services, application owners, data, and dependencies.
Design the protection
Review backups, protected copies, alternate capacity, identity access, and network requirements.
Document the recovery
Set activation authority, escalation, the recovery sequence, communication, and validation checks.
Exercise the plan
Test representative restores and recovery scenarios against the agreed objectives.
Improve the runbook
Record gaps, update the design, and keep responsibilities and dependencies current.
Recovery targets, workload coverage, capacity, testing frequency, and service commitments are defined in your engagement. Actual results depend on the environment, incident, and selected recovery design.
A little more
clarity.
What are RTO and RPO?
Recovery Time Objective (RTO) is the target time for restoring a service after disruption. Recovery Point Objective (RPO) is the acceptable age of recovered data, which expresses potential data loss. They are design objectives to validate through testing, not automatic guarantees.
How does disaster recovery differ from backup?
A backup provides a recoverable copy of supported data. Disaster recovery also addresses the systems, access, infrastructure, dependencies, responsibilities, and steps needed to make the service usable again.
Do you provide disaster recovery as a service?
We can scope a managed recovery arrangement, including recovery infrastructure and orchestration where appropriate. Workloads, capacity, tests, activation responsibilities, service commitments, and cost are defined in the proposal.
Can a recovery plan address ransomware?
It can include protected backup copies, separate access, clean recovery procedures, validation, and incident coordination. No backup or recovery design can guarantee prevention of every attack or eliminate every interruption.
Business IT across our service areas
Let’s move forward
Better IT starts with
a real conversation.
Tell us what’s working, what isn’t, and where you want to go.